Help & Support

Orders from the UK

If order is received before 2:30pm (Monday- Friday). We will dispatch your order in the same working day. It usually will be delivered in 1-2 working days. We ship our lighting accessories by Royal Mail, which can take between 3-5 working days.

Why not receive them next day for ONLY £8.00

Orders from EUROPE

If order is received before 3pm (Monday- Friday). We will dispatch your order in the same working day. It usually will be delivered in 2-5 working days. Your order will be delivered by UPS (by road). We do offer express delivery to Europe, it will arrived in 1-2 working days, please kindly find it from the following link:

https://essentialphoto.co.uk/delivery-information/

For all our shipping information please go to the link below:

https://essentialphoto.co.uk/delivery-information/

If your question regarding delivery wasn’t answered contact us on any of our contact methods and we will try to get back to you as soon as possible.

Please note that there is additional charge for item more than 1.5m in length at £6.99 including paper rolls, giant parabolic reflector, jib crane, larger boom stand etc.

Yes, as Godox is made in the same factory as PIXAPRO this means that they will be cross compatible. PIXAPRO will work as part of the Godox X system as long as they share the same 2.4GHz receiver or trigger, this means that you can add a PIXAPRO flash or trigger. to your existing Godox setup. So you get all the benefits of owning Godox with the service, warranty and UK provider from PIXAPRO.

Speak to our friendly customer support by phone, email (info@essentialphoto.co.uk) or livechat us. We aim to reply all queries within 24 hours Monday-Friday, or 48 hours during peak season.

As of the 1st of January 2021 the UK will be leaving the EU, this now means that any countries outside of the UK will no longer be subject to TAX on our website.

Although TAX will not be charged on our website, please be aware an import duty TAX will be required to pay once the item arrives in the designated country. This is something that the courier will contact you about to arrange for customs and duty fees to be paid before the item is released for the final delivery stage.

Please be aware TAX will not be visible on the website once you have registered your address, this can be done at the checkout or through a registered account.

Further Information

We are not aware of any delays which are being caused due to exiting the EU however, it is worth being mindful of this just in case and allowing a little extra delivery time where possible. 

For more information please contact our info@essentialphoto.co.uk or our LiveChat Team 9:30am-4:30pm, Mon-Fri.

All orders placed outside the EU will automatically exclude UK TAX (VAT) of 20% on our website, this means you will not have to pay TAX on orders placed through our website.

All orders placed within these countries are classed as an export, this means that Import duty and shipping tax will have to be paid by the customer upon entering the designated country. When the order enters the designated country, the courier will get in contact to arrange import TAX payment, this will vary dependant on the location. A clearance and admin charge will be required for processing of your order.

We now have shipping available to the US, Canada and Australia, all orders placed in these countries will automatically exclude UK TAX (VAT) of 20% on our website, this means you will not have to pay TAX on orders placed through our website.

All orders placed within these countries are classed as an export, this means that Import duty and shipping tax will have to be paid by the customer upon entering the designated country. When the order enters the designated country, the courier will get in contact to arrange import TAX payment, this will vary dependant on the location. A clearance and admin charge will be required for processing of your order.

For delivery to the US, Canada it will take between 1-3 days for delivery & 5-7 days to Australia, this may be delayed if import duty and shipping tax are not paid.

Please Note that all electrical equipment is only available with a UK, for any other plug/socket type an adapter will required.

Please be aware shipping to a private individual a social security number or TAX ID for a business will be required for the customs clearance.

We accept pound sterling on all purchased. The final amount shown in your cart is in pound sterling. The estimated product price does not include customs, duty fees and/or taxes. Your credit card company may charge you a conversion fee.

Any charges or refunds to your credit card will be issued in pound sterling. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates.

Please note, once an order has been placed, the address will no longer be able to be amended due to security reasons. We would recommend checking your Billing/Delivery address thoroughly before placing the order to ensure this is correct. If you do notice that the address is incorrect, then you can contact us before the order has been dispatched for the order to be cancelled and then you can re-place your order with the correct address. If you notice that this is going to the incorrect address after this has been shipped out then unfortunately, this can’t be altered however, you can contact the courier to request a return to sender. Once the package is returned to us, you will then be required to pay the postage fee again to get this dispatched to the correct address

If any part of your order is not available for dispatch we will dispatch the available items first and dispatch the remainder of your items when they become available, or you can choose to wait until all the items are available and we will dispatch them in one consignment. If you choose to split the order we will dispatch the available items in accordance with the delivery service you request, and the remaining items from your order will follow when they become available (at no extra cost). We will contact you before dispatching any additional out of stock items.

For confirmation on stock availability prior to order placement please call us on 0121 552 3113.

At EssentialPhoto we offer a 28 day return policy so if you have found a fault with your product or you are not happy with it please go to https://www.essentialphoto.co.uk/returns-and-refunds/ for all our return information.

At EssentialPhoto we offer a 2 year warranty unfortunately the warranty only applies to our electronic head units. For additional information on our warranty please go to:

https://www.essentialphoto.co.uk/warranty/ 

The system will automatically remove TAX from your order when you registering your address, this will either be at the checkout or if you have a registered account.

We can deduct the VAT from your order for any orders placed outside the United Kingdom, In order for us to remove this please enter your VAT number on the checkout process.

Please be aware for countries such as Guernsey and Jersey you VAT should automatically be removed from products and orders. We will not be able to deduct VAT from any orders placed within the UK. The VAT field will not accept any VAT numbers prefixed with GB, if you would like to include this in your invoice please contact info@essentialphoto.co.uk

All order are dispatched from our warehouse based in the Birmingham, UK.  Both our Standard delivery and Express delivery services are fully traceable.

For standard delivery this may take around 2-3 working days, and 1-2 working days for express delivery.

For more delivery information, please go to essentialphoto.co.uk/delivery-information/

If you would like to apply with sponsorship with PiXAPRO please fill out the following Application Form once completed please send the form back to customerservice@essentialphoto.co.uk.